The following Terms and Conditions apply to any Photo Puzzle order submitted through ravensburger.com (the “Site”). By submitting a Photo Puzzle order you acknowledge that you have read, understood and agree with these Terms and Conditions.
Any digital image submitted to Ravensburger via the Site in connection with a Photo Puzzle order (“Photo”) must be submitted in a .jpeg file format. The Photo cannot exceed a file size of 19 MB, but must be at least 3 MB. The Photo must have a pixel dimension of 400x400 pixels, with a minimum of 300 dpi (dots per inch). The file submitted must not contain any protection feature designed to prevent its use in connection with the production of the Photo Puzzle that is the subject of the order, or any computer virus or other similar programs.
The Photo must be in keeping with Ravensburger’s positive brand image, must not contain nudity and must not violate or infringe moral, publicity or privacy rights of any person, living or deceased, or entity, or otherwise infringe upon any person’s or entity's personal, intellectual property or proprietary rights or any other third party rights.
You must either own all right, title and interest in and to the copyrights in the Photo or have express permission from the copyright owner to copy and use the Photo for all purposes related to the Photo Puzzle order you place with Ravensburger.
You agree not to upload Photos containing Offensive Content. Offensive Content includes, but is not limited to, images that contain inappropriate content or content that may be deem obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, harmful to minors, inflammatory, racially or ethnically offensive, illegal or advocating illegal activities, unlawful, including, without limitation, violence, unsafe behavior or situations, or disparagement of any product, service, person or entity. You further agree that Ravensburger may determine at its own discretion what content it deems Offensive Content.
Ravensburger reserves the right to decline to produce a Photo Puzzle or otherwise process an order for a Photo Puzzle that contains Offensive Content or that otherwise fails to meet the requirements described in these Terms and Conditions. Ravensburger will notify you via e-mail in the event it declines to produce the ordered Photo Puzzle for any of the foregoing reasons.
Grant of License
In connection with the processing of a Photo Puzzle order, by submitting a Photo you grant Ravensburger the right and license to use the submitted Photo as required for the production of the Photo Puzzle that is the subject of your order. This includes the storage, copy and processing of the Photo and the right to use third party facilities and/or service providers for the production process.
Warranties and Representations
By submitting a Photo, you warrant and represent to Ravensburger that (a) you have all of the rights and authority necessary to submit the Photo for use in the production of the Photo Puzzle that is the subject of your order and the right to grant the rights granted hereunder; (b) that the Photo and such rights are in all respect free and clear of any claims or rights of third parties; (c) that the Photo contains no matter contrary to law or violates any applicable laws; and (d) to the extent any minor children appear on the Photo, you are custodial parent or legal guardian of the children and/or have the authority and necessary permissions to submit the Photo for use in the production of the Photo Puzzle that is the subject of your order.
You agree to indemnify and hold harmless Ravensburger, its parent, subsidiaries and affiliated companies, its third party service providers, and their respective successors and assigns, and any and all of their respective officers, directors, shareholders, employees, agents, representatives and licensees from and against any loss, damage or expense (including court costs and attorneys' fees) that they may suffer or incur as a result or in connection with the use of the Photo in connection with the production of the Photo Puzzle that is the subject of your order or any breach or alleged breach of any warranty or representation made by you regarding said photo or order.
Quality of Photo Supplied
Ravensburger shall not be responsible for the final outcome of a print if the Photo you supply is of inferior quality. We will do our best to give you a quality finish but we will not be held responsible for the end product if the Photo quality is poor. It is your responsibility to ensure that the size and cropping areas are indicated and, where necessary corrected, before uploading the Photo. Ravensburger will print the Photo on the puzzle exactly as supplied by you. You acknowledge, however, that colors in the actual printed product – the Photo Puzzle - cannot be an exact color match to the uploaded Photo.
Please note that due to their nature, customized/personalized items, such as Photo Puzzles, cannot be returned unless defective or damaged during shipment. You can request a replacement for the same item if it is defective or was damaged during shipment. In addition, once placed, orders for customized/personalized items cannot be canceled. Please check your order carefully before submitting it to us. Please refer to our Return Policy for additional terms and conditions.
Shipping and Delivery
While Ravensburger works hard to ship every order as quickly as possible, customized/personalized items, such as Photo Puzzles, have longer ship times. All such items will ship within 10-14 business days (Monday through Friday, excluding holidays). In a few cases it might take longer to ship customized/personalized items, but we will make reasonable efforts to ensure the best and fastest service. Orders for customized/personalized items cannot be combined with other orders. Please refer to our Shipping and Delivery Policy for additional terms and conditions.
Uploaded Photos will be deleted within 45 days of completion of their respective Photo Puzzle orders, and Ravensburger shall not be held liable for losses caused by such deletion.
Last updated: 10/11/2013