What do I have to consider when choosing a photo for my Photo Puzzle?
The quality of your puzzle very strongly depends on the image quality of your photo. For a puzzle with 100 or 500 pieces, the size must be at least 3 MB with a minimum resolution of 400 x 400 pixel. You also have to make sure that your picture is not blurry or out of focus since these conditions have a negative effect on the quality of your puzzle.
To help you get the best result for your Photo Puzzle, we have put together a few tips:
1. Make sure that your image has as many different colors as possible.
2. Bright and light colors are easier to make into a puzzle than dark, flat colors.
3. Sharp contours are important, even in the background. That way you can find the correct pieces more quickly.
4. The more details your photo shows, the easier it will be to piece the puzzle together. For example, a large area of blue sky demands a lot of patience in finding the correct pieces.
How do I find out what size my photo has?
In order to have the size of your photo file displayed, right-click the file name with your mouse. The height and width of the photo in pixels will be displayed under the properties and file information.
What data formats can I upload?
Please use a photo in JPEG format. You can recognize a photo file in JPEG format by the file extension .jpg or jpeg. The size of the file should not be larger than 19MB.
The .jpeg format file must be set up with RGB color. Standard pictures from digital cameras are already set up in RGB color mode.
Can I upload any picture?
In order to create a Photo Puzzle from your image, you must own the required rights to the image. Ravensburger reserves the right to refuse projects if the pictures or picture files that are sent do not match the technical requirements noted here, or if they violate or otherwise contain content not in accordance with the Ravensburger brand image, or if they violate the rights of third parties, or if they violate legal regulations. You can find further details in our Terms and Conditions.
Can I crop the picture after uploading it?
Yes. After you have uploaded the file, you can select a portion of the image that should be seen on your puzzle. In this process, you can move, enlarge, or reduce the section as you wish. When selecting a section, make sure that no important details of your photo are directly on the edge. These may be lost in the manufacturing process of your puzzle.
Can I order my personal Photo Puzzle in various puzzle sizes?
You can decide how many pieces your personal Photo Puzzle should consist of. You can choose among 100, 200, 300, 500 and 1000 pieces.
Can I also personalize the box of my Photo Puzzle?
You can choose your favorite from among 29 different box designs. You also have the possibility of creating a title of up to 40 characters, which will be placed under your personal photo on the box.
Can I use Ravensburger Puzzle Glue & Go for my personal Photo Puzzle?
Yes, you can use our puzzle Glue & Go for all Ravensburger Photo Puzzles.
Is the quality of my Photo Puzzle different form the quality of a Ravensburger Puzzle that I can buy in the store?
We use the same materials and production process to make your Photo Puzzle that we use for our standard Ravensburger Puzzle.
What is the size of my Photo Puzzle?
100-500 pieces: approx. 14" x 19"
1000 pieces: 19.5" x 27.5"
How long does it take to make and ship my Ravensburger Photo Puzzle?
As a rule, we need 9 business days to produce and deliver a Ravensburger Photo Puzzle.
How can I check on the status of my order?
You can check the status of your order through your Ravensburger Account. If you haven't received your Photo Puzzle within 2 weeks after the order, please contact our customer service through our Contact us form online .
What countries can my Photo Puzzle be delivered to?
We currently ship to the United States, Germany and Austria. Other European countries will follow soon.
Can I have my order delivered to a different address?
During the ordering process you will have the opportunity to enter a delivery address different from the billing address.
Can I still make changes after submitting my order?
We're processing all orders immediately after receipt and therefore no changes are possible after your order was placed.
Can I cancel my order or return the puzzle?
Ravensburger Photo Puzzles are custom made according to your specifications and tailored to your personal needs. That is why we cannot accept cancellations or returns for Photo Puzzles, unless defective or damaged during shipment. You can request a replacement for the same item if it is defective or was damaged during shipment.