What is "My Ravensburger"?
"My Ravensburger" is your personal Ravensburger account.
Here you can manage your subscription to our newsletter which contains information about our products, news, special campaigns and events.
How to register
To register for "My Ravensburger", click on "Login" on the homepage to access the registration form.
You can then enter your e-mail address on the form.
You'll receive an e-mail with your password after you complete your registration.
After you've received this e-mail, please login with this temporary password and change your password using the "Change User Information" function.
How to change
You can change all your personal information by logging into your "My Ravensburger" account.
If you forget your password, you can use the "Password Assistance" function to receive a new temporary password by e-mail.
Please be aware that a randomly generated temporary password will then be assigned to your account and your old password will no longer be valid.
Once you've received this temporary password via e-mail, please login to your account and change your password on the "Change User Information" page.
The Ravensburger Newsletter keeps you in touch with Ravensburger and its partners, providing you with valuable information about products, news, events and other campaigns.
To register to receive the Ravensburger Newsletter, click on the Newsletter tab to access the subscription form.
Please fill out this form by providing your personal information. You must provide an e-mail address in order to receive the newsletter.
If you no longer wish to receive our newsletter, you can cancel your subscription at any time by clicking on "Unsubscribe" at the bottom of the page which will take you to a form which you can use to remove your e-mail address from the newsletter distribution list.
You can also click on the "Newsletter" tab at the top to access this form and cancel your subscription.
To change the status of your newsletter subscription, you must first login using the username and password that you selected.
You must be logged in to change your user profile.
How to log-in
You can access "My Ravensburger" by clicking on "Login" on the homepage which will take you to the login page.
Please enter your username and password on this form.
By logging in to your "My Ravensburger" account, you can change all your personal information.
If you've forgotten your password, the "password assistance" function will help you reset your password by sending you a new temporary password by e-mail.
Please note that if you use this reset function, you will be issued a randomly generated temporary password for your account and your old password automatically expires.
Forgot log-in name
If you've forgotten your login username, the easiest solution is to re-register using a different login username.
However, please note that this may also mean that you will have to register using a different e-mail address.
Have you lost the instructions? Are you missing a puzzle or game piece? It's unfortunate if a missing piece is keeping you from having fun. That's why we're here to help. We can send you replacement pieces by mail. Please fill out the form you'll find under Replacement Services with the necessary information.
We hope you'll understand that it is not possible for us to send game boards, complete colour sets or the entire contents of a game.
Unfortunately, we are also unable to send replacement items if they are no longer in stock.
Please enter the name of the game, as well as the article number, in the replacement request form. You can find the six-digit article number on the box above the "age" and "number of players" symbols. Please describe the missing item. If this replacement piece is still available, it will be sent to you by mail.
What if you've lost a puzzle piece?
Unfortunately, we cannot send individual replacement pieces for puzzles with 5,000 pieces or less.
One reason for this is that small colour changes can occur during the printing process.
Also, after about 60,000 puzzles have been made, the punching tools are changed and the new pieces do not match older puzzle versions with the same design. It is possible to send replacement pieces for puzzles with 9,000 to 18,000 pieces.
Important: In order to be able to send you a replacement piece, our service team needs the following information:
In which puzzle quadrant (A, B, C, D) is the missing piece?
Which control number is printed on the corresponding plastic bag?
What are the coordinates of the missing piece? Please map this out for each piece, moving from top to bottom and from left to right.
It is also very helpful if you can e-mail us a digital photo.
Our customer service department will also gladly help you over the phone.
Every Ravensburger puzzleball® has been manufactured, inspected and packed with great care.
Constant monitoring during the production process guarantees the excellent quality and integrity of all Ravensburger puzzleball pieces.
But, should you indeed have a problem, please contact us quoting the EAN-Code item number, the place/date of purchase and a written reason for your complaint to the contact address listed for your country.
What if you’ve lost a piece of your puzzleball?
We stock a limited selection of replacement pieces for a variety of our puzzleballs. In order to be able to send you the correct replacement piece our service team will need the following information :
· EAN-Code/item number (as printed on the side of the box)
· Title or brief description of the product in question
· The number of the individual piece that is missing and needs replacing
· If possible, digital images showing the area surrounding the missing piece
You can easily download missing game instructions right from the Ravensburger homepage.
The instructions are available in a variety of languages.
You need to have Acrobat Reader installed on your computer in order to be able to read these game instructions.
PRODUCT RELATED REQUESTS
Games - FAQ
Do you have questions about your game?
Do you need help with the rules?
Do you have tips for Ravensburger and/or other players?
Then please let us know by using the contact form.
From now on, we will be continually adding tips and tricks for our games here.
2D Puzzles - FAQ
I've lost a puzzle piece. Can I get a replacement?
You can find more information under the heading "Replacement Parts / 2D Puzzle".
Does Ravensburger make picture frames for puzzles?
No, picture frames are not part of Ravensburger's product range.
Custommade frames with the exact dimensions you need can be ordered at frame shops and galleries.
Please note: The actual dimensions of a finished and sealed puzzle may be slightly different from the dimensions given on the box.
In how many bags are the 9,000-piece and 18,000-piece puzzles packaged?
The 9,000-piece puzzle is packed in two different bags and the 18,000-piece puzzle has 4 different bags. You can decide for yourself whether you would like to put these puzzle sections together separately or mix all the pieces together to increase the level of difficulty.
How can I seal my finished puzzle and hang it on the wall?
A puzzle which has been fixed and sealed with Ravensburger Puzzle Conserver can stand up, hang and even be carefully disassembled. The puzzle image is also protected to keep the colours from fading.
How do I use Ravensburger Puzzle Conserver?
Place your completed puzzle with the image-side up on a flat surface.
Important: Always shake the puzzle conserver vigorously before each use!
Then, brush the puzzle conserver carefully over the image. Make sure to apply the appropriate amount as indicated on the conserver bottle!
Let the puzzle dry for a day.
For puzzles with up to 500 pieces, this is enough support and an adhesive hook can be attached. Puzzles with more than 500 pieces should also be glued down onto a piece of plywood for additional support. For this step, you can use either white wood glue, wallpaper paste or Ravensburger Puzzle Conserver.
To conserve 9,000-piece or 18,000-piece puzzles, you must first complete all the sections of the puzzle (from the different bags) and fit them all together. We recommend using three bottles of Ravensburger Puzzle Conserver to seal a 9,000-piece puzzle and four bottles for an 18,000-piece puzzle.
Please note the following when using this product:
Shake the conserver well before use (glue particles sink over time).
Do not store the conserver at a temperature below 0° C.
If a puzzle is too damp during application, the cardboard may swell.
Make sure glue gets into the cracks between the puzzle pieces and don't rub the glue into the design image.
If there are clumps in the conserver, then it is too old and can no longer be used; you can easily tell whether there are any clumps by shaking the bottle.
Do not remove the sponge tip; simply clean the conserver by rinsing it under running water in the sink.
Ravensburger Puzzle Conserver should not be used on puzzles made by other companies.
3D Puzzles - FAQ
Do you have some questions about your 3D puzzle?
Do you need help putting it together?
Do you have some tips you'd like to share with Ravensburger and/or other puzzle fans?
Then please get in touch with us by using our contact form.
We're going to start putting tips and tricks for our 3D puzzles here on our website.
BUY RAVENSBURGER PRODUCTS
Ravensburger games and puzzles are available at your local toy store.
Many prominent online shops also carry our products.
All kinds of information about the Ravensburger company and its history can be found under the heading "About Ravensburger".
To get in touch with Ravensburger in your country, please use the contact form on the website.
You can also call our customer service department at: 0044-(0)1869 363 800
We look forward to hearing from you!
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